Terms of Service
Quality Mechanical Services LLC · Effective date: July 25, 2026
1. Who we are
Quality Mechanical Services LLC, an Arizona limited liability company and licensed contractor (AZ ROC #295784, bonded and insured), serving the Phoenix metro area. These terms govern your use of getsystemquote.com and your purchase of equipment and installation services.
2. Online quotes are firm offers, subject to verification
Prices shown by our quote tool are real installed prices for the configuration you select, based on the information you provide (including your address and square footage). Every order includes a free in-home verification visit before work begins. If the verification visit confirms your selections, your price is your price. If your home requires something different (a different size or system type, or work beyond a typical installation — examples: duct repairs, electrical capacity, plenum or hanging-kit replacement, enlarging an attic access opening), we will present an updated price before any work begins. You may accept the updated price or cancel with a full refund of your deposit.
3. Quote validity
Quoted prices are valid for 30 days from the date of your proposal unless stated otherwise.
4. Reservations and deposits
Reserving a system locks your selected configuration and price. A reservation deposit of 10% of your installed price is collected to schedule your verification visit. The deposit is fully refundable (a) any time before your verification visit, and (b) at the verification visit if we adjust your price and you decline to proceed.
5. Payment schedule
We collect payment in three milestones, each tied to something you can verify:
- 10% to reserve — locks your equipment and price (refundable as described above);
- 50% at the verification visit — due only after our technician has confirmed your selections in your home and you have e-signed your installation agreement;
- 40% on completion — due when your installation is finished, tested, and your commissioning report (our documented record of pressure testing, vacuum verification, charge verification, and final checks) has been issued to you.
Financing, when offered, is provided by third-party lenders subject to their approval and terms.
6. Scheduling
Installation dates are scheduled after verification and e-signature. We'll confirm and remind you by text or email. If we must reschedule, we'll offer the next available dates.
7. Your responsibilities
Provide accurate information in the quote tool; make the home reasonably accessible on install day (clear the work area; an adult present); secure pets. Power and air conditioning will be off for roughly 6–8 hours during installation.
8. Warranties
Equipment carries the manufacturer's warranty (typically 10 years on registered parts) — we register it for you. Our workmanship warranty covers labor for 1 year from installation. Refrigerant is excluded from warranty coverage. Optional extended labor coverage and service plans are available at the prices listed at purchase. Warranties are non-transferable except as provided by the manufacturer or applicable law.
9. Permits
Permit handling is optional and available at the listed price; where you decline permit service, you are responsible for any permitting your jurisdiction requires.
10. Communications
We operate primarily by text, email, and our website chat. See our Privacy Policy for SMS terms (reply STOP to opt out). We do not conduct live-answered phone sales; you may request a call-back at any time.
11. Cancellations by us
We may decline or cancel an order (with a full refund of amounts paid for undelivered work) for safety, access, service-area, or accuracy reasons.
12. Limitation of liability
To the fullest extent permitted by Arizona law, our liability for any claim arising from the services is limited to the amount you paid for the services giving rise to the claim. Nothing in these terms limits statutory rights you hold as a consumer, our obligations under the Arizona Registrar of Contractors' recovery and complaint processes, or liability that cannot lawfully be limited.
13. Disputes
These terms are governed by Arizona law. Before formal proceedings, contact us at info@getsystemquote.com — most issues are resolved quickly. Unresolved complaints regarding contracting work may also be directed to the Arizona Registrar of Contractors (azroc.gov).
14. Changes
We may update these terms; the version in effect when you place an order governs that order.